George Street Playhouse recognizes the value of diverse experiences, identities and backgrounds and is committed to building an equitable, inclusive and anti-racist organization that is representative of the world in which we live. Candidates who identify as Black, Indigenous or a Person of Color; LGTBQ+ and gender diverse candidates; candidates with disabilities; as well as candidates from historically marginalized groups are all encouraged to apply. We aim to collect a pool of diverse and qualified candidates prior to reviewing resumes; please forward this position to someone you think will be a good fit. 

Click a position below to jump to that description or scroll down to learn more about applying:

• Adult Acting Class Instructor - In-person
• Artistic Assistant
• Carpenter
• Managing Director
• Patron Services Associate
• Project Manager Summer Camp 2023 - Remote
• Teaching Artist Residency

Adult Acting Class Instructor

Summary of Position

George Street Playhouse, a professional, producing theatre company 40 minutes from Manhattan, seeks Adult Acting Class Instructor to join our team for our 22/23 season at the New Brunswick Performing Arts Center. George Street Playhouse’s growing company is seeking experienced candidates for the position of Adult Acting Class Instructor. Please review the list of responsibilities and qualifications. This position is required to work in-person at George Street Playhouse in the New Brunswick performing Arts Center. Black, Indigenous, people of color and differently abled candidates are encouraged to apply.

Essential Job Duties

• Teach improvisational skills and acting techniques, including voice and movement
• Teach text, and character analysis through scene work and monologues
• Set up and take down of equipment (tables), chairs, materials)
• Plan and execute 7-week adult acting classes on Monday evenings
• Submit all required hours and/or paperwork to the education department head in a timely and organized manner
• Participate in and complete teacher onboarding and orientation
• Maintain a professional relationship with all colleagues and students
• Create an atmosphere conducive for safe learning
• Present a positive role model for students that supports the mission and values of George Street Playhouse
• Be prepared to offer modifications to exercises as needed based on individuals student abilities
• Share written preparation of lesson progressions upon request
• Prepare lessons that reflect consideration for individual student differences

Non Essential Job Duties / Other Duties

• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Occasional set-up and take-down of chairs, boxes, tables, materials up to 20 lbs
• The ability to observe details at close range (within a few feet of the observer).

Requirements:

• Clear philosophy on acting
• Strong sense of professionalism
• Excellent written and verbal communication skills
• Must be able to move equipment up to 20lbs (such as chairs, boxes and tables)
• All candidates are subject to a background check

Preferred Qualifications

• Degree in a performing arts discipline, education or other relevant area (BA, MFA preferred)
• Experience in acting techniques (Uta Hagen,Stanislavski Method, Chekhov Acting technique, or Meisner)
• Experience teaching adults of all ages and skill level
• Experience creating and administering curriculum for a 7 -week course

Working Conditions

• Wi-fi and A/V access available
• Password protected facility with elevator entry
• Public parking in garage or on street available ($150 per semester travel fee provided)
• Adult Acting Classes are 6:00pm EST - 8:00pm EST. It is expected that the Class Instructor arrives twenty minutes prior to the start of class time.

COVID-19 vaccination, including all eligible boosters, is a condition of employment. COVID policies are updated regularly to reflect the current local and national health recommendations.

George Street Playhouse follows the guidelines set forth by the CDC, industry partners, and the New Brunswick Performing Arts Center. All policies are subject to change based on current circumstances.

The Opportunity

George Street Playhouse offers a fee of $50.00 per/hour plus a $150.00 per semester travel and parking fee. This is an independent contractor position. Classes are held Mondays 6pm-8pm at New Brunswick Performing Arts Center. Classes begin April 24th 2023 and end on June 12th 2023.

Application Process

The position is available now. George Street Playhouse recognizes the value of diverse experiences, identities and backgrounds and is committed to building an equitable, inclusive and anti-racist organization that is representative of the world in which we live. Candidates who identify as Black, Indigenous or a Person of Color; LGTBQ+ and gender diverse candidates; candidates with disabilities; as well as candidates from historically marginalized groups are all encouraged to apply. We aim to collect a pool of diverse and qualified candidates prior to reviewing resumes; please forward this position to someone you think will be a good fit.

How to Apply: Qualified applicants should submit a headshot, actor’s resume, professional resume or/and CV, and a cover letter (including where you saw the position), and 2-3 references to Nadiyah Dorsey, Director of Education, to jobs@georgestplayhouse.org no later than 5pm on Friday, March 3, 2023. Candidates will be asked to demonstrate a 10-minute teaching exercise during the interview process.

About the Organization

Under the leadership of Artistic Director David Saint and Managing Director Kelly Ryman, George Street Playhouse (GSP) is a nationally recognized theatre, presenting an acclaimed mainstage season while providing an artistic home for established and emerging artists.

Founded in 1974, GSP has been represented by numerous productions both on and off-Broadway – recent productions include Little Girl Blue written by and starring Laiona Michelle, It Shoulda Been You starring Tyne Daly and directed by David Hyde Pierce, The Toxic Avenger (which won the Outer Critics Circle Award for Best New Musical), Anne Meara's Down the Garden Paths, the Outer Critics Circle, Drama Desk and Drama League-nominated production of The Spitfire Grill, and the Tony Award and Pulitzer Prize winning play Proof by David Auburn, which was developed at GSP during the 1999 Next Stage Series of new plays.

The mission of GSP is to enrich people’s lives by producing world-class theatre. To accomplish this mission, we seek:

• to produce the highest quality of intellectually and emotionally challenging new works, re-imagines classics, and educational programs that speak with relevance to society
• to service as a vital cultural institution in New Jersey and a creative force nationally
• to positively shape and be shaped by the diverse character of their community
• to create a nurturing home for the highest level of professionalism in the arts
• The values of GSP embody and celebrate the identities, backgrounds, and diverse experiences of our communities.

We espouse to be an organization fully committed to:

• Being open and receptive of new ideas
• Being an advocate of diverse populations within its communities
• Being collaborative within their organization by giving everyone a voice
• Being authentic in their curiosity and seeking opportunities to develop through learning and celebrating others

About New Brunswick

Located in Middlesex County, New Jersey, New Brunswick is the county seat of home of Rutgers University. The city is a regional commercial hub for Central New Jersey. New Brunswick is on the Northeast Corridor rail line, 27 miles southwest of Manhattan. The city is located on the southern banks of the Raritan River.
 
New Brunswick is known as both the Hub City and the Healthcare City. The corporate headquarters and production facilities of several global pharmaceutical companies are situated in the city, including Johnson & Johnson and Bristol Myers Squibb.

Artistic Assistant

Summary of Position

George Street Playhouse, a professional, producing theatre company is seeking an Artistic Assistant. This role works directly with the Artistic Associate, providing critical administrative and technical support for assigned projects. This is a part-time remote work position that reports directly to the Artistic Associate.

Essential Job Duties

• Responsible for providing critical administrative support to the Artistic Associate
• Provide assistance and technical support for remote classes and workshops as assigned

Requirements

• Internet access & strong wi-fi connection to perform remote duties
• Effective written and verbal communications skills
• Good organizational skills and strong sense of professionalism
• Proficient in ZOOM platform management
• Strong computer skills with proficiency in Microsoft Office and Google Suite

Preferred Qualifications

• Social Media proficient
• Research Skills
• Appreciation of the arts and live theater
• Character and script analysis

Compensation

As compensation for services, GSP shall pay Artistic Assistant the fee of $200 per week for a total of fourteen weeks. Payments shall be made bi-weekly according to the start date of this signed agreement.

Application Process

How to Apply: Applicants should submit a resume, cover letter and references for consideration to: Laiona Michelle, at jobs@georgestplayhouse.org with your name and “Artistic Assistant” in the subject line. Please also mention where you heard about the
position. Candidates of interest will be contacted. We regret that we’re unable to follow up with every candidate. No phone calls, please.

George Street Playhouse is an equal opportunity employer who recognizes the value of diverse experiences, identities and backgrounds and is committed to building an equitable, inclusive and anti-racist organization that is representative of the world in which we live. Candidates who identify as Black, Indigenous or a Person of Color; LGTBQ+ and gender diverse candidates; candidates with disabilities; as well as candidates from historically marginalized groups are all encouraged to apply. We aim to collect a pool of diverse and qualified candidates prior to reviewing resumes; please forward this position to someone you think will be a good fit.

The values of GSP embody and celebrate the identities, backgrounds, and diverse experiences of our communities. We are an organization fully committed to:

• Being open and receptive of new ideas
• Being an advocate of diverse populations within its communities
• Being collaborative within their organization by giving everyone a voice ∙
• Being authentic in their curiosity and seeking opportunities to develop through learning and celebrating others

The mission of GSP is to enrich people’s lives by producing world-class theatre. To accomplish this mission, we seek:

• To produce the highest quality of intellectually and emotionally challenging new works, re-imagines classics, and educational programs that speak with relevance to society
• To service as a vital cultural institution in New Jersey and a creative force nationally
• To positively shape and be shaped by the diverse character of their community
• To create a nurturing home for the highest level of professionalism in the arts

About New Brunswick

Located in Middlesex County, New Jersey, New Brunswick is the county seat of home of Rutgers University. The city is a regional commercial hub for Central New Jersey. New Brunswick is on the Northeast Corridor rail line, 27 miles southwest of Manhattan. The city is located on the southern banks of the Raritan River. New Brunswick is known as both the Hub City and the Healthcare City. The corporate headquarters and production facilities of several global pharmaceutical companies are situated in the city, including Johnson & Johnson and Bristol Myers Squibb.

Carpenter

Summary of Position

George Street Playhouse, a professional, producing theatre company 40 minutes from Manhattan, seeks experienced Carpenter to assist the Technical Director and work with the scene shop staff in preparation and execution of their 5 show, main stage, season, annual Gala Benefit, and other company events.  

Essential Job Duties:

• Demonstrate experienced carpentry skills
• Constantly operate industrial, power, and hand tools most importantly table saw
• Assist Scene Shop with the organization and execution of set builds, load ins, and strikes
• Frequently move and transport items and materials weighing 50+ pounds
• Understand and translate build drawings
• Enforce and follow all Scene Shop safely protocols

Non Essential Job Duties / Other Duties:

• Rigging skills
• Welding and metalwork skills
• The ability to drive vans and small trucks

Requirements

• Carpentry skills, including finish and trim
• Knowledge and experience with industrial, power, and hand tools most importantly table saw
• Must be able to remain in a stationary position for periods of time
• Must be able to move and transport items and materials weighing 50+ pounds
• Must be able to
• Good organizational skills and strong sense of professionalism
• Positive attitude
• Be a “can-do” team player who can take direction
• A valid driver’s license

Preferred Qualifications

• Bachelor’s degree in technical theater, or related field
• 1-2 years of experience working in theatrical production or professional scene shop

Working Conditions

• In addition to regular shop hours, overtime hours will include evenings, weekends, and early mornings.
• Carpenter reports to work at the Scene Shop with exposure to loud noises, and various construction materials.

COVID-19 vaccination, including all eligible boosters, is a condition of employment. COVID policies are updated regularly to reflect the current local and national health recommendations.

George Street Playhouse currently requires all employees to wear respirator style masks (N95, KN95, KF94). Members of the Production Group will also test per the current COVID policy at the company's expense.

The Opportunity

Position pays a weekly salary of $730.00.  Position is a Local I.A.T.S.E. position and includes health and dental benefits, overtime, sick days, paid holidays, and annuity benefits as outlined in the I.A.T.S.E. CBA.  Position begins August 29, 2022 and runs through June 4, 2023.

Application Process

The position is available now.  George Street Playhouse recognizes the value of diverse experiences, identities and backgrounds and is committed to building an equitable, inclusive and anti-racist organization that is representative of the world in which we live. Candidates who identify as Black, Indigenous or a Person of Color; LGTBQ+ and gender diverse candidates; candidates with disabilities; as well as candidates from historically marginalized groups are all encouraged to apply. We aim to collect a pool of diverse and qualified candidates prior to reviewing resumes; please forward this position to someone you think will be a good fit.

How to Apply

Qualified applicants should submit a resume, references, and portfolio photos for consideration to: Christopher Bailey, Production Manager, at jobs@georgestplayhouse.org

Organization

The George Street Playhouse (GSP), New Brunswick has been a vital cultural institution and an impactful creative force locally and nationally for almost 50 years. With a mission to enrich lives by producing world-class theater, GSP seeks to shape and be shaped by its diverse community while sustaining a supportive home for top arts professionals. Founded by Rutgers faculty member Eric Krebs in 1974, GSP opened in a repurposed supermarket in New Brunswick and takes its name from its original George Street location. The company moved into the former New Brunswick YMCA in 1984, becoming the first professional theater constituent of the New Brunswick Cultural Center. In 2017, the company moved to the former home of the New Jersey Museum of Agriculture, before moving into the newly built the state-of-the-art New Brunswick Performing Arts Center in 2019. The space features two theaters: The Arthur Laurents Theater with 253 seats and The Elizabeth Ross Johnson Theater with 465 seats as well as rehearsal and office space.

Artistic Director David Saint has led the Playhouse since 1997, producing exciting and acclaimed seasons comprised of new works, classics, and new and revived Broadway plays and musicals. Many shows developed or produced at the Playhouse have recently been seen on and off Broadway, garnering awards at every level, including the Outer Critics' Circle Best Musical Award-winner The Toxic Avenger, It Shoulda Been You which transferred to Broadway in 2015; the Outer Critics Circle, Drama Desk, and Drama League-nominated production of The Spitfire Grill; and the Broadway hit, Tony®, and Pulitzer Prize winning play Proof by David Auburn, which was developed at GSP during the 1999 Next Stage Series of new plays.

Exciting new educational programs are being launched for the 2022-2023 season. These programs are inspired by the work of Arts Ed NJ, the New Jersey Department of Education’s 2020 Visual and Performing Arts Student Learning Standards (NJSLS), and research on culturally responsive teaching and learning, prioritizing social emotional learning competencies and embedded with equity, diversity, and inclusion. GSP focuses on an artistic way of knowing as the foundation for authentic educator professional learning experiences and student learning experiences (school-based residencies and theater-based mainstage offerings) that take students beyond the text of a play and immerse them in the community of live, contemporary theater—what was happening on stage, backstage, and in the house itself. The Playhouse looks to build future audiences through summer camp programs and adult programming, including the Actor’s Studio, and the Industry-Pro series.

GSP is governed by an 18-member Board of Trustees, led by Chair James Heston and President Penelope Lattimer. The staff includes approximately 25 full-time and contract staff as needed. For the fiscal year ending June 30, 2021, GSP reported a total revenue of $4.3 million with $3.5 million from contributions and grants, $443,761 in program service revenue, and $393,290 in other revenue. Total expenses were $3.1 million.The George Street Playhouse (GSP), New Brunswick has been a vital cultural institution and an impactful creative force locally and nationally for almost 50 years. With a mission to enrich lives by producing world-class theater, GSP seeks to shape and be shaped by its diverse community while sustaining a supportive home for top arts professionals. Founded by Rutgers faculty member Eric Krebs in 1974, GSP opened in a repurposed supermarket in New Brunswick and takes its name from its original George Street location. The company moved into the former New Brunswick YMCA in 1984, becoming the first professional theater constituent of the New Brunswick Cultural Center. In 2017, the company moved to the former home of the New Jersey Museum of Agriculture, before moving into the newly built the state-of-the-art New Brunswick Performing Arts Center in 2019. The space features two theaters: The Arthur Laurents Theater with 253 seats and The Elizabeth Ross Johnson Theater with 465 seats as well as rehearsal and office space.

Artistic Director David Saint has led the Playhouse since 1997, producing exciting and acclaimed seasons comprised of new works, classics, and new and revived Broadway plays and musicals. Many shows developed or produced at the Playhouse have recently been seen on and off Broadway, garnering awards at every level, including the Outer Critics' Circle Best Musical Award-winner The Toxic Avenger, It Shoulda Been You which transferred to Broadway in 2015; the Outer Critics Circle, Drama Desk, and Drama League-nominated production of The Spitfire Grill; and the Broadway hit, Tony®, and Pulitzer Prize winning play Proof by David Auburn, which was developed at GSP during the 1999 Next Stage Series of new plays.

Exciting new educational programs are being launched for the 2022-2023 season. These programs are inspired by the work of Arts Ed NJ, the New Jersey Department of Education’s 2020 Visual and Performing Arts Student Learning Standards (NJSLS), and research on culturally responsive teaching and learning, prioritizing social emotional learning competencies and embedded with equity, diversity, and inclusion. GSP focuses on an artistic way of knowing as the foundation for authentic educator professional learning experiences and student learning experiences (school-based residencies and theater-based mainstage offerings) that take students beyond the text of a play and immerse them in the community of live, contemporary theater—what was happening on stage, backstage, and in the house itself. The Playhouse looks to build future audiences through summer camp programs and adult programming, including the Actor’s Studio, and the Industry-Pro series.

GSP is governed by an 18-member Board of Trustees, led by Chair James Heston and President Penelope Lattimer. The staff includes approximately 25 full-time and contract staff as needed. For the fiscal year ending June 30, 2021, GSP reported a total revenue of $4.3 million with $3.5 million from contributions and grants, $443,761 in program service revenue, and $393,290 in other revenue. Total expenses were $3.1 million.

Community

New Brunswick is a thriving city of over 55,000 permanent residents located on Lenape homeland along the southern bank of the Raritan River in central New Jersey. It is the seat of government for Middlesex County and best known as the home of the main campus of Rutgers, the State University of New Jersey. It was incorporated as a town in 1736 and chartered as a city in 1784. The city occupies 5.8 square miles and is a mixture of a micropolis and a college town that offers the energy of a large city with a vibrant culture and a grounded sense of community.

New Brunswick is home to many diverse neighborhoods, with historic architecture and independent businesses. The population is also quite diverse, with 50% of its residents identifying as Hispanic or Latino, 25% as white, 15% as Black or African American, and 10% as Asian. The area around Rutgers’ main campus is home to a large and diverse Latin community as well as New Jersey’s largest concentration of young people living on their own for the first time. Located just an hour from New York City and 90 minutes from Philadelphia with ample rail service and a lower cost of living, New Brunswick has become a haven for commuters. The area has seen an enormous amount of urban renewal including the revitalization of the downtown area, the completion of the Performing Arts Center, and the much-anticipated $665 million New Jersey Innovation and Technology Hub, which will be a unique 560,000-square-foot building that will bring academic, public and private sector scientists together.

Rutgers is the largest employer in the area but the city is also known for its concentration of medical facilities and companies. The city’s connection to the healthcare industry goes back to 1866 when the Johnson brothers started their company in a New Brunswick factory mill. Johnson & Johnson is still headquartered in New Brunswick along with RWJBarnabas Health and medical school, Rutgers Cancer Institute of NJ, and Saint Peters University Hospital. New Brunswick is teeming with arts and culture including the museum of the American Hungarian Foundation; Above Art Studio, where African American Art is showcased; and the Zimmerli Art Museum at Rutgers University, one of the largest university-based museums in the country featuring over 60,000 permanent works of art. Performing arts abound as well with the State Theatre, Crossroads Theatre Company, The American Repertory Ballet, Rutgers University Mason Gross School of the Arts, the New Brunswick Jazz Project and New Brunswick Chamber Orchestra. There’s a world of outdoor activities to enjoy as well. The Raritan River Canal offers great hiking and biking paths as well as Buccleuch Park and Boyd Park which features river and skyline views.

Sources: newbrunswicktoday.com; cityofnewbrunswick.org; worldpopulationreview.com; nytimes.com; census.gov

Position Summary

Working in full partnership with the Artistic Director and reporting to the Board of Trustees, the Managing Director will co-lead one of New Jersey’s most vibrant cultural institutions ensuring programmatic and operational integrity, sustainability, and excellence. The Managing Director will support the Artistic Director’s vision of developing, producing, and presenting work that sets new standards of artistic innovation and production excellence and develops deep relationships with diverse audiences. This individual will commit to equity, inclusion, and diversity and translate these principles into action throughout the organization. The Managing Director will have oversight of all administrative operations, including GSP’s fundraising, marketing, finance, human resources, facilities, and IT departments. This collaborative leader will co-lead the education department with the Artistic Director and will build a culture of artistic excellence, financial stability, safety, and well-being reflecting GSP’s mission and values. They will excel at overcoming challenges and building internal relationships while also serving as one of GSP’s primary external ambassadors. The Managing Director will monitor and manage the organization’s financial health and fortify fundraising strategies to build contributed revenue. The successful candidate will create an organizational culture of teamwork, accountability, and trust characterized by proactive decision making, open communication, and strategic fiscal management.

Role and Responsibilities

Strategic Vision and Leadership

• Serve as a committed, visionary, and accessible leader for GSP with a true connection to the organization’s community of artists, audiences, and donors.
• Ensure dynamic and diverse program offerings while staying loyal to GSP’s values and principles in partnership with the Artistic Director.
• Lead the organization’s strategic vision effectively with the Artistic Director and board to ensure that all artistic and financial decisions are mission-aligned.
• Demonstrate a collaborative leadership style in a wide range of communities and settings that inspires internal and external stakeholders to participate in GSP’s vibrant and exciting future.
• Embrace the principles of equity, diversity, inclusion, and access to ensure an artistic and organizational culture that respects different perspectives and nurtures an environment of empowerment at all levels.
• Build and maintain a top-flight team of individuals who themselves are driven leaders.

Financial Oversight

• Guide GSP as a committed and visionary leader through the creation of pathways for new programs, partnerships, and revenue opportunities.
• Direct and oversee all aspects of organizational finances including the management of accounting technology systems in concert with the Director of Finance.
• Communicate openly and consistently in full transparency to inspire organizational growth across all business areas, in conversations with staff and board members.
• Demonstrate solid fiscal acumen, including overseeing organizational budgets, controlling expenditures, creating forecasting models and scenario plans, and developing financial analysis.
• Dedicate financial resources to organization-wide efforts on justice, equity, diversity, and anti-racism work.
• Oversee contracting with external agents, including the Actors’ Equity Association, Stage Directors and Choreographers Society, insurance agreements, leases, rights/royalties, and vendors.

Fundraising and Earned Revenue Enhancement

• Actively seek out new and renewed sources of contributed income by cultivating and deepening relationships with key individual donors, foundations, and corporate funders.
• Build a strategic vision for a comprehensive plan designed to significantly increase contributed revenue while setting the stage for a potential future capital project in partnership with the Director of Development.
• Leverage board members’ skills and networks to strengthen board-driven fundraising in support of the organization.
• Re-envision and lead new and innovative approaches to earned revenue models.
• Oversee marketing and communication strategies to expand and diversify audiences, subscribers, and donors.

Relationship Building and Community Engagement

• Create and maintain strong ties with community decision makers, government leaders, audiences, and the arts community, finding collaborative ways to achieve mutually beneficial outcomes.
• Act as a spokesperson throughout the region, develop relationships and engage with a wide variety of constituents, including business owners; schools and colleges; elected city, county, and state officials; and the media to enhance the organization’s brand and reputation.
• Lead efforts to embrace diversity and inclusion as a key element of community engagement, including but not limited to the areas of audience development, workforce vitality, board participation, vendor access, and programmatic vibrancy.
• Maintain and grow partnerships and alliances with mission-compatible arts and cultural organizations locally, regionally, nationally, and globally to expand programs and access, retain relevance, and build community.
• Support ongoing relationships with a wide range of partners, including artists, unions, guilds, producing partners, and the League of Resident Theaters.

Administrative and Organizational Leadership

• Provide inspirational leadership with the Artistic Director to all staff and artists and create a culture where everyone feels safe, valued, and respected.
•  Identify, analyze, and diagnose conflict within the organization and formulate solutions.
• Maintain and expand an efficient and effective organizational structure for fundraising, programming, organizational management, fiduciary excellence, and project leadership.
• Center anti-racism work across all aspects of the organization, implementing concrete equity, diversity, and inclusion initiatives, and creating new spaces for conversation that welcomes underheard voices.
• Build and mentor self-sufficient teams through training, goal setting, planned delegation, and performance management.
• Create a culture of continuous innovation focused on improving administrative processes.

Traits and Characteristics

The Managing Director will be a creative, passionate, and resourceful leader with strong interpersonal skills and the ability to provide resiliency, levity, and perspective. They will embrace their role as an ambassador for GSP and enjoy working collaboratively with people from all backgrounds. This energetic and engaging leader will be receptive to new ideas, methods, and opportunities for problem solving and make tough decisions with confidence and compassion. The Managing Director will be an intense champion of justice, equity, diversity, inclusion, and anti-racism work and values deep connection with community. This results-oriented individual will be emotionally intelligent and approachable, with advanced cultural competencies leading to a harmonious professional environment.

Other key competencies include:

• Planning and Organizing – The ability to establish courses of action to ensure that work is completed effectively.
• Personal Accountability – The capability to self-evaluate, learn from mistakes, take responsibility for personal actions and decisions, accept setbacks, look for ways to progress, and understand how obstacles impact results
• Leadership and Diplomacy – The capacity to organize and influence people to believe in a vision while creating a sense of purpose and direction and to handle difficult or sensitive issues effectively and tactfully.
• Decision Making – The facility to analyze all aspects of a situation to make consistently sound and timely decisions.

Qualifications

Proven success in financial management, fundraising, relationship building, and leadership of complex and dynamic organizations is essential. Qualified candidates should possess comprehensive contributed- and earned-revenue building skills as well as experience navigating change and inspiring a high-achieving team of creative professionals and administrators. A profound and demonstrated commitment to equity, diversity, inclusion, and access are required. Experience in performing arts-based nonprofit organizational management is strongly preferred along with a passion for theater and knowledge of the industry. Exceptional verbal and written communication skills are required.

Compensation and Benefits

GSP provides a competitive compensation package with a salary range between $200,000 and $250,000 and benefits that include a health and dental plan (deductible reimbursement up to $2500), paid vacation, sick leave, holidays, and parking.

Applications and Inquiries

To submit a cover letter and resume with a summary of demonstrable accomplishments, please click here or visit artsconsulting.com/employment. For questions or general inquiries about this job opportunity, please contact:

Jenna Deja, Vice President
201 West Lake Street, Suite 133
Chicago, IL 60606-1803
Tel (888) 234.4236 Ext. 227
Email: GeorgeStreet@ArtsConsulting.com

Patron Services Associate

Position Summary:

The Patron Services Associate serves as the main point of contact for all George Street Playhouse (GSP) patrons and subscribers, supporting the theater’s mission, values and goals. Associates are responsible for providing high quality customer service, answering patron phone calls during business hours, processing ticketing requests and sales, subscription sales, exchanges, questions regarding ticketing policies, questions regarding the venue (which includes parking, seating, and general comments), and patron email correspondence. Associates will be present in the NBPAC lobby 1.5 hours prior to every performance.  Associates will also work with the Sales and Patron Services Manager to find GSP projects they can assist with that align with their long term Arts/non-profit goals.

• Answer all incoming phone calls during business hours, helping patrons with ticket purchases (single and subscriptions) and exchanges, as well as any other venue/parking/event related questions. These include but are not limited to: show content, where to park, where to eat, who to contact within GSP for donations and more, and education programs.
• Associate will use Tessitura to sell, process and maintain patron data. Training is provided (paid training shifts).
• Support Patron Services team with activities including inbound and outbound phone sales campaigns from time to time, in conjunction with Marketing Department.
• When working in the lobby, associate is a representative of GSP. They will answer any in person patron questions, give out will call tickets, and troubleshoot seating problems with grace/positivity.
• Additional duties and projects may be provided by the Patron Services Manager. This could include out-bound calls to patrons, data cleaning, office organization, mass mailings, etc.
• Superb attention to details.
• Perform other duties as assigned by the Sales and Patron Services Manager, and/or supervisor on duty.

Work Environment

Associates work in the Patron Services area of the GSP offices. Offices are in an open cubicle layout. Associates work at a computer for extended periods of time and should be aware that other GSP employees will be working in close proximity. Work stations will be shared amongst associates. Commonly touched surfaces at each work station (phones, keyboards, chairs, counter space) will be cleaned/sanitized in between each shift before the next associate arrives. The NBPAC lobby is a shared space; associates will be working alongside NBPAC employees when in the lobby. Dress code is business casual during performance shifts, with the ability to be a bit more casual on dark days (keeping in mind that associates could still interact with patrons in person on a dark day). The air filtration system throughout the entire building (office space and lobby/theaters) is up to date, and common spaces are thoroughly cleaned regularly.

Hours and Pay Rate

$15 per hour

Paid parking may be included.

Overtime: Time and a half for every hour over 40 during one pay week

Typical week includes approximately 20 hours per week, potentially less during dark weeks

Dark days (no show on stage):

Monday through Friday, 12:00 pm to 6:00 pm

Show days:

Monday through Saturday: 12:00pm to 30 minutes. post-curtain (typically 8:30 pm)

Sunday: 12:00 pm to 3:00 pm.

• 1+ years of customer service/sales experience (experience related to the arts a plus)
• Tessitura/CRM database knowledge a plus. Training may be provided.
• Customer Service via phone and in-person experience
• Theater appreciation/knowledge/willingness to learn!

Knowledge, skills and abilities

• Excellent verbal communication skills
• Attention to detail
• Be positive, flexible and adaptable, with a good sense of humor
• Ability to work effectively in a creative, sometimes fast paced environment
• Love of the performing arts!